Effective Date: 15 September 2026
This Refund Policy governs purchases made through Bulava ("Bulava", "we", "us", or "our") and forms part of our Terms and Conditions.
By purchasing any product or service through Bulava, you acknowledge that you have read, understood, and agreed to this Refund Policy.
Bulava provides digital products and services, including but not limited to:
Due to the digital nature of these products and services, special refund conditions apply.
All purchases made through Bulava are final and non-refundable.
There are two exceptions, both set out in Section 3: a duplicate payment, and a service we are unable to deliver because of a fault on our side.
Bulava provides digital products and services that are delivered immediately upon purchase. Once payment has been processed and the service has been delivered, the purchase is not eligible for a refund.
Refunds are issued in two circumstances only.
If you are charged more than once for the same purchase, because of a payment processing error, the duplicate amount is refunded to you.
To claim this, contact us using the details in Section 6 and provide the payment reference for each charge. We will verify the charges with our payment provider before issuing the refund.
If payment has been received but Bulava is unable to publish your invitation because of a verified fault on our platform, or the purchased service does not function as described on our website, we will first attempt to resolve the fault and deliver the service to you.
Where we are unable to deliver the purchased service at all, the amount paid is refunded in full.
This applies to a verified fault on our side. It does not apply to information entered incorrectly by the user, nor to a preference about design, wording, or appearance.
No other circumstance gives rise to a refund. See Section 4.
Apart from the two circumstances in Section 3, no purchase is refundable. This includes, without limitation, the following situations:
Once an invitation has been successfully published, hosted, or made available through Bulava, the service shall be considered delivered.
Refunds will not be provided because a user:
Bulava is not responsible for changes to user events.
Refunds shall not be issued due to:
If your event is cancelled or postponed, you may ask us to unpublish or delete your invitation, along with the guest and RSVP information it holds. Write to us through the contact page or using the details in Section 13, and we will remove it promptly. No refund is due in these circumstances.
Refunds will not be issued for mistakes made by users, including:
No refund shall be due where content or accounts are removed, suspended, or restricted as a result of violations of Bulava's Terms and Conditions.
Where invitation messages, notifications, reminders, or communication services have been processed or delivered through third-party providers, associated costs may be non-refundable.
Message credits that have already been used are non-refundable. Unused message credits may be considered for a refund at Bulava's discretion.
Users acknowledge that Bulava provides digital services that may be delivered immediately after purchase.
Delivery may include:
Once digital delivery has occurred, refunds may be restricted or unavailable.
To request a refund, users must contact:
Users should provide:
Bulava may request additional information necessary to investigate the request.
We will acknowledge a refund request within 2 business days of receiving it, and we will communicate a decision within 7 business days of receiving the information needed to assess it.
Bulava reserves the right to:
The determination made by Bulava after review shall be final, subject to applicable law.
Where a refund is approved:
Where a refund is approved, we will initiate it with our payment provider within 5 business days of the decision. Depending on your bank or card issuer, the amount usually appears in your account within 5 to 10 business days after it has been initiated.
Users are encouraged to contact Bulava before initiating chargebacks or payment disputes.
Where a chargeback is initiated for a validly delivered service, Bulava reserves the right to:
Bulava reserves the right to amend this Refund Policy at any time.
Updated versions shall become effective upon publication on the website.
Continued use of the Services constitutes acceptance of any revised Refund Policy.
This Refund Policy shall be governed by and interpreted in accordance with the laws of India.
Any dispute arising out of or relating to this Refund Policy shall be subject to the exclusive jurisdiction of the courts located in Chennai, Tamil Nadu, India.
For refund requests or questions regarding this Refund Policy: